Privacy Policy for Customer Services
Bestway Global Holding Inc. and our affiliated companies (hereinafter refer to as "BESTWAY", "we", "our" or "us") take your privacy very seriously.This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal data collection and usage practices, while ensuring that ultimately, you have control of your personal data provided to BESTWAY.
This Privacy Policy explains how BESTWAY collects, uses, discloses, processes, and protects any personal data that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, "personal data" means information that can be used to identify directly or indirectly an individual, either from that information alone or from that information combined with other information BESTWAY has access to about that individual, except as otherwise specifically provided by applicable laws in your region.
Please read and understand this Privacy Policy carefully before using our services. If you choose to use or continue to use our services, it means that you fully understand the entire content of these rules and agree that we will process your personal data in accordance with this Privacy Policy.
1. Our Role and Processing Purposes
If you have purchased our products and wish to apply for customer services, we will act as the processor of your personal data, create your BESTWAY website account for you, and assist you in applying for customer services. You can register an account on the BESTWAY website and submit the customer services application form. Our customer services personnel will contact you to solve your customer problems.
In addition, to provide you with a better service experience, we need to use cookies and usage data to monitor and analyze web traffic, including your browsing history, IP Address, etc., to track your website usage, ensure the stability of website operation, and provide you with information that is more in line with your preferences. Please refer to the Cookie Policy for personal data processing related to cookies.
2. How We Use Your Personal Data
We directly obtain your personal data through the BESTWAY website and process your personal data to create a BESTWAY website account for you, form a customer services ticket, so that customer services personnel can provide you with customer services and retain service records.
3. What Type of Data We Collect
To help you apply for customer services, we process personal data including your name, email address, phone number, BESTWAY website account password, country or region, accommodation address, city, postal code, and language of use. Please note that personal data other than phone numbers is necessary for registering a website account and submitting a customer service application. If you do not provide it, you will not be able to carry out customer services, but you are free to choose to whether to provide your phone number or not.
4. How We Protect and Store Your Personal Data
Security. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal data. We have a team dedicated to keeping your information secure and testing for vulnerabilities.We also conduct periodic reviews and assessments of the effectiveness of our security controls.We have a data protection officer who is responsible for handling data protection matters and the contact information is
Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, BESTWAY cannot guarantee that your personal data is under absolute security with the existing security technology. If you have any questions about the security of the website, please contact us.
In the event of a security incident, we will promptly take remedial action as required by law and regulations and notify you in a reasonable manner and report it to the regulatory authority.
Retention. Generally, we store your information in servers of BESTWAY until you delete or edit it, or for as long as we need it to support your use of our website, unless a longer retention period is required or permitted by applicable law.
5. How We Transfer Your Personal Data Across Borders
As BESTWAY is an international enterprise, there may be instances where it may be necessary for us to transfer your aforementioned information to the data processors in other countries or regions overseas based on above processing purposes, e.g. to our headquarters and various subsidiaries, or if we use third party service providers from another country. In these circumstances, we will put in place suitable safeguards, for example an intra-group data transfer agreement or standard contractual clauses to ensure that your information is processed securely and in accordance with this Privacy Policy and applicable regulations. If you require further information about the safeguards we put in place, you can request such information by contacting us by email at
6. Share Personal Data to Third Parties
We will not publicly disclose your personal data without your consent.
We may need to share your information with selected third parties that provide services to us or act on our behalf in connection with the operation of our business. We require all third-party service providers to respect the privacy and security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only permit them to process your information for purposes specified in this Privacy Policy and in accordance with our instructions. When necessary, we will sign data processing agreements with relevant third parties to supervise their personal data processing activities.
Your data may be disclosed to the following categories of recipients:
We may share the personal data with IT and system providers, website development and data storage providers, web and data analytic companies in circumstances where we need the relevant technology supporting.
Email address, IP addresses, cookie IDs and device IDs may be shared with identity resolution service and data onboarding service, online and social media retargeting and remarketing advertisers service providers.
We may share the personal data with law enforcement agencies, relevant regulatory authorities, government bodies, tax authorities, courts tribunals and complaints/dispute resolution bodies in circumstances where we are required to disclose personal data by law.
Although we are not able to provide you with a list of all our services providers in this Privacy Policy, if you would like further information, you may contact us at
7. Protection of Minors
We do not process personal data of minors under the age of 14 by default. We will only process personal data of minors under the age of 14 if we have obtained affirmative consent from parents or other legal guardians (if we accept the commission of another entity to process personal data of minors under the age of 14, we will ensure that the entity has met the above requirements). We will take the most advanced data security measures to protect the personal data of minors under the age of 14 that we process.
8. Your Rights
According to relevant laws and regulations, you have the right to access, copy, transfer, correct, supplement, and delete your personal data, and request an explanation of the personal data processing rules such as automated decision-making. You also have the right to restrict or object to our processing of your personal data, withdraw your consent, or refuse us to push marketing information to you. However, please note that if you restrict or refuse our processing of your personal data, we may not be able to provide you with customer services smoothly. If you think that personal data processing activities affect your rights, you can complain to regulatory authorities or sue in court.
Please note that while any changes you make will be reflected in active user databases within a reasonable period, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
If you wish to exercise any rights you have under applicable data protection law, you may contact us at and we will respond to your request in a reasonable period of time.
9. Amendments
We will regularly review the Privacy Policy and may update it to reflect changes in our information practices. If we make significant changes to this Privacy Policy, we will notify you by email (to the email address specified in your account) or by posting on the BESTWAY website.
Such changes to the Privacy Policy will apply from the latest update date. We recommend that you check this page regularly for the latest information.
Your continued use of the website and the services we provide to you will be deemed acceptance of the updated Privacy Policy. We will obtain your consent again when we collect more personal data from you or when we wish to use or disclose your personal data for new purposes.
10. Contact Us
Data controller: Bestway Global Holding Inc.
Please get in touch if you have any questions about how we use your information, or if you wish to contact us about your legal rights or if you have any complaints or feedback about our use of your information. Please get in touch with us using the following contact information: We will respond to your request in a reasonable period.