Logout
Login
Create New Account
60057
Lay-Z-Spa® 79" x 79" x 31.5"/2.01m x 2.01m x 80cm Palma Smart Luxe HydroJet Pro 7 Sand
Product Description
The Lay-Z-Spa® Palma Smart HydroJet Pro™ is the perfect choice for an affordable, portable hot tub for up to 7 people. Simple, quick and easy to set up, this spa delivers a classy look and relaxing hot tub experience without professional installation. This hot tub reaches up to 40ºC (104ºF) to provide the ultimate relaxation as you are surrounded by 180 AirJet massage bubbles and 8 HydroJet spa nozzles, and features internal seating and 5 cushioned pillows for added comfort.
Control at Your Fingertips:
This hot tub can be controlled from your smart device through the Bestway Smart Hub™ App. The app lets you set the perfect temperature, activate the Power Saving Timer, run the water filter and control the HydroJet Pro massage system - all from the palm of your hand.
Soothing Massage System:
The HydroJet Pro massage system provides two ways for you to relax in your spa. The 8 HydroJet nozzles surround the hot tub to release targeted jetstreams of water, while the 180 AirJet openings release bubbles from the bottom, specifically placed to target your feet and back. This massage system features two intensity levels, so your relaxation time is completely customizable.
Durable Construction:
MaxHold™ fabric internal beams provide superior air pressure retention, stability and lightweight portability. This type of internal construction offers exceptional stretch resistance and prevents expansion over time, allowing the hoT tub to retain its shape no matter how many times you inflate and deflate it. The outer walls are also reinforced with a triple layer of DuraPlus™, a puncture and damage resistant material that is stress-tested for durability.
Innovative Winterizing Technology:
The included Freeze Shield™ automatic heating function prevents inner components from freezing during colder temperatures. Designed with innovative winterizing technology, the system will keep the internal temperatures between 6º and 10ºC (42º and 50ºF) to prevent damage.
Prioritizing Safety:
Lay-Z-Spa is the only brand on the market to include a Ground Detection System. This will ground the product, preventing any potential electric shocks if the electrical system encounters water, placing your safety as the number one priority.
Contents:
Equipped with a pump that quickly inflates the hot tub, heats it up, runs filtration and controls the massage system, this model is both convenient and easy to use.The pump can be reached from inside the tub and features cup holders for drinks and snacks. Also included is a ChemConnect™ dispenser that maintains clean, healthy water by evenly dispersing the proper amount of chlorine, and 2 water-powered ColorJet LED lights for added ambiance. To top it all off, the Palma HydroJet Pro comes with a reinforced cover that locks in heat while not in use, as well as keeping dust and debris from collecting on the water.
The Original Premium Portable Spa™:
Lay-Z-Spa is the original manufacturer of the world's first premium portable spa. A little over a decade of advanced engineering innovations have built a name that consumers have grown to trust.
Control at Your Fingertips:
This hot tub can be controlled from your smart device through the Bestway Smart Hub™ App. The app lets you set the perfect temperature, activate the Power Saving Timer, run the water filter and control the HydroJet Pro massage system - all from the palm of your hand.
Soothing Massage System:
The HydroJet Pro massage system provides two ways for you to relax in your spa. The 8 HydroJet nozzles surround the hot tub to release targeted jetstreams of water, while the 180 AirJet openings release bubbles from the bottom, specifically placed to target your feet and back. This massage system features two intensity levels, so your relaxation time is completely customizable.
Durable Construction:
MaxHold™ fabric internal beams provide superior air pressure retention, stability and lightweight portability. This type of internal construction offers exceptional stretch resistance and prevents expansion over time, allowing the hoT tub to retain its shape no matter how many times you inflate and deflate it. The outer walls are also reinforced with a triple layer of DuraPlus™, a puncture and damage resistant material that is stress-tested for durability.
Innovative Winterizing Technology:
The included Freeze Shield™ automatic heating function prevents inner components from freezing during colder temperatures. Designed with innovative winterizing technology, the system will keep the internal temperatures between 6º and 10ºC (42º and 50ºF) to prevent damage.
Prioritizing Safety:
Lay-Z-Spa is the only brand on the market to include a Ground Detection System. This will ground the product, preventing any potential electric shocks if the electrical system encounters water, placing your safety as the number one priority.
Contents:
Equipped with a pump that quickly inflates the hot tub, heats it up, runs filtration and controls the massage system, this model is both convenient and easy to use.The pump can be reached from inside the tub and features cup holders for drinks and snacks. Also included is a ChemConnect™ dispenser that maintains clean, healthy water by evenly dispersing the proper amount of chlorine, and 2 water-powered ColorJet LED lights for added ambiance. To top it all off, the Palma HydroJet Pro comes with a reinforced cover that locks in heat while not in use, as well as keeping dust and debris from collecting on the water.
The Original Premium Portable Spa™:
Lay-Z-Spa is the original manufacturer of the world's first premium portable spa. A little over a decade of advanced engineering innovations have built a name that consumers have grown to trust.
Specifications
Know more about our product and be ensure about what you want to buy.
Size
Inflated
Length (cm/inch)
201 / 79.13
Width (cm/inch)
201 / 79.13
Height (cm/inch)
80 / 31.5
Size
Deflated
Length (cm/inch)
199 / 78.35
Width (cm/inch)
199 / 78.35
Height (cm/inch)
/
We are here to support you with everything!
FAQ
User Manual
Product Data Sheet
Find out General FAQs
Assembly
After how many minutes does the hydromassage function deactivate automatically?
Close Me
After activating the hydromassage, the function will automatically shut down after 60 minutes. To reactivate the function, push the lock/unlock button to activate the control panel and push the hydromassage button.
Can I set up my spa on a heated floor?
Close Me
We don't suggest setting up the spa on a heated floor. This will create a problem and reduce the lifespan of the PVC, since the PVC expands when it comes in contact with hot surfaces. This will also reduce the performance and lifespan of the internal components of the spa heater.
Can I use an extension cable to connect Bestway's Spa Heater to the power outlet?
Close Me
Never use an extension cable to connect the spa heater to the power outlet. The spa heater must be connected directly to an earthed power outlet and able to support the power consumption of the specification in compliance with the warning label when the heating function is activated.
How can I set up the Power Saving functions in my spa?
Close Me
To set up the power saving timer, follow these steps:
First step: press the power saving button and the display will start flashing, and the LED heating time will start flashing.
Second step: use the temperature adjustment buttons to set the heating time range from 1 hour to 999 hours.
Third step: when the desired time is set, push the power saving button again. The display will start flashing and the LED waiting time will start flashing.
Fourth step: use the temperature adjustment buttons to set the waiting time range from 1 hour to 999 hours.
Fifth step: when the desired time is set, push the power saving button again. The LED waiting time will light up steadily and the function will start when the function is activated. After setting, the screen will flash the current temperature and time alternately.
IMPORTANT: this operation is not an automatic cycle. After the heating time finishes, the function will end. If the customer wants the same for the day after, they have to repeat the above steps for the new cycle.
IMPORTANT: the power saving function will reset in the follow conditions:
1. The customer pushes the power saving button for more than 3 seconds
2. The pump is unplugged
3. The heating button is pushed
4. If any error codes appear
During the power saving function, the customer can use all other functions, such as massage and filtration. These functions will shut down as soon as the power saving function starts the heating function.
How do I clear the connection data before connecting to a new device?
Close Me
The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please press and hold the "inflation" and "deflation" buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information of the previous mobile phone.
How do I connect the product to my mobile phone?
Close Me
Instructions for mobile phones with the Android Operating System: After the app download is complete, you will need to turn on location services in phone set up.
1. Open the app and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Wait until the connection is 100% complete
6. Select "Default”
7. Name your device and confirm (optional)
8. Push on the icon with the device name - you will go inside the “AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel Instructions
Instructions for mobile phone with the IOS Operating System:
1. Open the app, and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Click "Change Wi-Fi"
6. Choose the device hotspot : BW-XXXXXX-XXXX(The name and the last 4 digits are different for different product)
7. Input the password: 123456789
8. Return to the app
9. Click “Join" on the pop-up window
10. Wait until the connection is 100% complete
11. Select "Default”
12. Name your device and confirm
13. Push on the icon with the device name you will go inside the “BESTWAY AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel
How do I find the best place to put the product?
Close Me
Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
How do I log in to the Bestway app?
Close Me
1) Open the app and select the country that you chose when you registered2) Input your email address and password and confirm
How do I perform the test with PRCD?
Close Me
1. Insert the plug.
2. Press the "RESET" button, and the indicator light will turn on.
3. Press the "TEST" button, and the indicator light will turn off.
4. Press the "RESET" button, and the indicator light will turn on.
5. Press the "On/Off" button for 2 seconds, and your pump is ready to use.
How do I sign up in the Bestway app?
Close Me
Follow these instructions to register a new account:1) Open the app, and click “sign up”2) Select the country you are in3) Input your email address and select “Read and agree to the user's terms of use and privacy,” then click "next step"4) Input a password that is at least 6 characters and confirm5) Check the registered email box, and click the activation email to complete registration (If you have not received an activation email in your inbox, please check your spam box)
How do I tighten the air valve using the plastic wrench, and how do I change the air valve on the spa if the spring is broken?
Close Me
Watch the video for detailed information
How I can check if the product is in the range of my Wi-Fi router?
Close Me
Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
What are the best conditions to use the spa pump?
Close Me
For safety reasons, Bestway's spa heater should always be plugged into an earthed power outlet. The power outlet must be high quality and able to support the specification in compliance with the warning label. When the spa heater is heating the water, if the power cord and the socket become hot, your power outlet may not meet the quality requested and may melt. To be sure that your power outlet is compliant with requested power, please consult your electrician.
You should never attempt to run the pump from an extension lead or spur.
Bestway's spa cannot be operated when the outside temperature drops below 6°C (42.8ºF).
What can I use to protect the bottom of my liner?
Close Me
We suggest to always position a Bestway floor protector between the ground and the bottom of the liner.
What do I do if I didn't receive an activation email in my inbox?
Close Me
If you have not received an activation email in your inbox, please check your spam box. If the system is busy, the email may take up to 30 minutes to come through.
What do I do if I forgot my password?
Close Me
If you forget your password, please follow these instructions to reset:1. Open the app, and press "Forgot"2. Input your registered email address and select "Reset Password"3. You will receive "Succeed" and click "OK"4. Open your registered email where you will find an email from Bestway5. Open the email and click the link6. Input your registered email address and your new password and reset
What does it mean if the indicator light flashes quickly?
Close Me
The pump lost Wi-Fi signal.
What does it mean if the indicator light is off?
Close Me
The pump light is damaged, or the Wi-Fi module is damaged.
What does it means if the indicator light flashes slowly?
Close Me
The pump is waiting to connect to the router.
What does it means if the indicator light is on?
Close Me
The pump has connected to the router.
What happens if the pump's connectors are not levelled with spa connectors?
Close Me
One characteristic of PVC is that it changes shape, which is normal. You can elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters.
What is the correct procedure for connecting the pump to my mobile phone for the first time?
Close Me
After the Bestway app is installed on your phone, open it and register an account. If you already have an account, log in and follow the instructions.
What is the maximum distance the product can be away from the router?
Close Me
The distance depends on the range of the router. Check the strength of the Wi-Fi signal using your mobile phone to find the best place for your products.
Why was the Wi-Fi setup not successful?
Close Me
1. Check the Router is 2.4G (5G cannot work).
2. Check your phone model:
IOS: 14, 15, 16, and 17
Android: 11, 12, 13, and 14
3. Check the WiFi indicator light is flashing slowly after pressing for 3 seconds.
4. Check the Distance is within 2 meter and the phone signal is full during connecting.
Note: The signal will not be stable when the Router is connected to other devices. When doing Hot Tub WiFi connection, turn off other devices. After the Hot Tub connection, you can reconnect others.
5. Failed WiFi Connection if you haven’t used the Hot Tub for a long period of time, verify Step 1-4; If the WiFi connection still fails, it’s the product issue.
Check the provided video for more details.
Dismantling
Do I need to disassemble my spa for the winter?
Close Me
The spas equipped with Freeze Shield™ can be used all year. Read the instruction manual carefully to use the Freeze Shield™ system properly to avoid any damage to the spa. For the models without the Freeze Shield™ system, we don't recommend using the spa when the outdoor temperature is lower than 10 degrees. Using the spa when the outdoor temperature is below 10 degrees can freeze the water and damage the internal components of the spa heater and the material of the liner.
How can I attach or detach the spa heater ?
Close Me
To attach or detach the spa heater from the PVC liner, you'll need to inflate the liner to the correct pressure and place the spa heater in front of the spa in correspondence with the two or three connection points. Screw the gears to fix the spa heater to the liner and unscrew it when you need to remove the spa heater from the liner.
IMPORTANT:
1. Maybe the connection point is not perfectly aligned. You can move the PVC material a little bit in order to tighten the gear.
2. Before detaching the spa heater from the liner, be sure that the stopper caps are in position to avoid water flowing out from the spa.
3. The sealing of the stopper caps are not perfect and some water can flow out. This is normal, and the spa heater and the PVC liner must be together at all times. The products are not designed to work separately.
How can I deflate the liner using the new deflation adapter included in the set?
Close Me
After detaching the pump from the liner and draining all water, be sure to completely dry the liner. For a faster and more complete deflation, please follow these steps:
First step: screw the new deflation valve to the air outlet of the spa. The air outlet is the biggest gear on the spa.
Second step: screw the inflation hose to the deflation valve.
Third step: connect the inflation hose to the spa.
Fourth step: start the massage function. The deflation system will suck all of the air in the spa out.
Fifth step: when the spa is completely deflated, stop the massage function on the spa and your spa is ready to store taking up minimum space.
IMPORTANT: the deflation function needs approximately 4 to 5 minutes to completely deflate the spa.
How can I drain my spa with drain valve?
Close Me
If your spa is equipped with the drain pipe, follow these steps:
1. Power off the pump
2. Disconnect the pump and the spa pool, and let the water flow out from the 2 pipes or use the hose adaptor to connect the garden hose to drain the water.
3. When water level becomes very low, open the plug on the bottom of the liner and let water drain from the bottom valve.
How can I drain my spa with the drain pipe?
Close Me
If your spa is equipped with the drain pipe, to drain the water, connect the garden hose to the drain pipe located on the bottom of the spa liner. Open the cap on the bottom of the pool and the water will flow out.
How can I remove the mold growing on the surface of the PVC liner and inflatable lid during the winter?
Close Me
This is usually caused by the liner being damp when put away for the winter. Mold can be cleaned using a diluted liquid soap or the Clearwater Scale and Stain Remover. This product will not harm the liner in any way.
IMPORTANT: before winterizing your spa and inflatable lid, leave it deflated in the sun for half a day and store in dry place. This will prevent the growth of the mildew on the surface during the winter.
How to fold the hot tub liner?
Close Me
Watch the video for detailed information.
Information
Are the debris screens in the spa removable?
Close Me
The upper debris screen is removable.
The lower debris screen, where the filter set is connected, is not removable.
Related files
Can Bestway's spa heater operate for 24 hours a day for 7 days?
Close Me
In order to reduce power consumption, we don't suggest operating the spa 24 hours for 7 days. For the correct performance of the filtration system, 8 hours a day is more than enough and with the correct chemical maintenance, it will keep the water clean for a long time.
IMPORTANT: the heaters produced before 2020 have the hibernation function which, after 72 hours will automatically stop all functions, and the display will show END.
To reactivate the normal function of the spa heater, it is enough to push any button on the control panel.
Can I leave the spa pump outside when it is raining?
Close Me
The Bestway spa heater can stay outside during rainy days. Be sure that the socket and the PRCD are located in an covered area and the socket is plugged into a power outlet for outdoor use.
If the outlet is not designed for outdoor use, it may cause serious damages to the spa heater or create a dangerous situation for the user.
IMPORTANT: we don't suggest to connect the spa heater to the power source or to enter into the spa water when it is thundering or lightning.
Can I use my Spa indoor?
Close Me
Be aware of these special requirements if you install the spa indoors.
- Humidity is a natural side effect of spa use that could cause damage to property without proper precaution. Determine the effects of moisture on exposed wood, structural materials, or surrounding objects in the proposed location.
- To minimize these effects in an indoor environment, provide plenty of ventilation to the selected area. Consult an expert to confirm the installation area is properly ventilated prior to use.
- To avoid home or property damage, only install the spa in an area with an adequate drainage system. Water may flow out of the spa during filling, draining, or when in use.
Does Bestway's spa heater have any kind of automatic power saving mode?
Close Me
At this moment, Bestway's spa heater doesn't have an automatic power saving system. When the power saving function ends, it must be set up again if you would like to use it again.
How does the heating system work when I set a specific temperature?
Close Me
Before activating the heating function, you have to set the temperature. When the heating system is activated, the heating button and the filtration button will turn red. The filtration system starts, and the heating system starts heating the water.
When it reaches the set temperature, the heating system stops heating, and the indicator light turns from red to green.
When the water temperature is approximately 2 degrees lower than the set temperature, the heating system will start heating again, and the indicator light will become red again. If the filtration function is turned off, the heating system will stop. If the heating function is turned off, the filtration fuction will continue to work.
How to operate on the Wi-Fi pump the two level massage regulation?
Close Me
To activate the two level massage regulation, follow the instructions below:
1. Push once for the full power massage, and the control panel will display L1.
2. Push again for lower power massage, and the control panel will display L2.
3. Push again to shut off the function.
When inflating the spa liner, make sure that the massage function is running at the full power (L1).
NOTE: If your spa was produced before 2021, the operation could be different. Please refer to the manual for details.
If I set a timer to perform the filtration, does it perform this function every day automatically?
Close Me
On the market we have two version of spas. The version produced before 2018 has the hybernation system. It will stop automatically if any function is activated and there is no activity on the control panel for 72 hours. The message END will appear on the display of the control panel. In order to cancel the END message, push any button on the control panel.
In the second version, produced after 2018, the hybernation system has been cancelled.
If the spa is off, why won't the remote control turn on?
Close Me
If spa is turned off, the remote control will not work. Insert the spa plug, reset the PRCD/GFCI, and then use the remote control.
In dB, how loud is the noise level when the spa is in certain modes?
Close Me
If the spa is outdoors and considering a distance of one meter from the pump, the level for filtering and heating is up to 60 dB, and the level for massage is up to 72 dB.
Is it possible to activate the Hydro massage and the Heating together?
Close Me
These functions don’t work together for a technical reason.
Is my spa suitable for children?
Close Me
This appliance can be used by children ages 8 and older or people with a lack of sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance.
IMPORTANT: Water attracts children; always attach a spa cover after each use.
What can I do if the massage is not working properly?
Close Me
If the massage function is activated and the massage doesn't work properly, follow these instructions:
1.Stop the function and wait two to three hours during the cold time of the day.
2.Then, push the massage button again to restart the massage system.
The pump is equipped with a protection that will cut the power to the blower in case the temperature reaches critical level in order to save the motor. This generally happens if the pump is exposed directly to sunlight.
IMPORTANT: the massage function has a 30 minute auto shut-off feature to save power. To restart the function, push the button again.
What causes my guarantee to break?
Close Me
The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What is the "Sharing" function, and how does it work?
Close Me
Through the "Device Sharing" command, you can share device control authority with other mobile phones that have separately registered an account.Note: 1) The sharing function only can be used when users are in the same country. 2) Only one person can scan the Shared QR code generated each time. If you want to share it with others, you need to generate a new Shared QR code each time. Each generated QR code will be valid for 15 minutes.
What is the difference between the heavy duty repair patch and the underwater adhesive repair patch?
Close Me
Starting in 2017, all repair patches included in the sets are underwater adhesive repair patches. All of the ones produced before 2017 were heavy duty repair patches. Using the underwater repair patch is easy, and it is not necessary to drain the water from your pool.
What is the functionality and advantage of using the power saving function?
Close Me
The power saving function was created to optimize the usage of the Bestway spa. You can decide to start the heating system later in the day in order to have the desired temperature and enjoy the spa massage when you need it, instead of keeping the heating function on all the time and wasting energy.
Example: if you need your spa at 40°C (104ºF) tomorrow evening, you would just follow these steps:
First step: open the filtration system and after one minute you should see the real water temperature (e.g. 18℃).
Second step: if the set temperature is 40℃ (104ºF), the difference between actual temperature and set temperature is 22℃ (71ºF). Since the temperature increase per hour is 2℃ (35ºF), you need to start heating the water 11 hours before using it.
If is 6 PM and you want to use the spa tomorrow evening at 6 PM, this means the spa heater has to start heating at 7 AM, so set the waiting time to 13 hours and heating time to 11 hours.
In this case, the power saving function saves more than 13 hours of power (more than 26KW) because without this function you would have been forced to start the spa in the evening and waste a lot of energy and money.
Where can I download the Bestway app?
Close Me
Download the app from the Apple Store/Google Play Store.
Where can I find Bestway instruction videos?
Close Me
You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find Bestway User Manuals?
Close Me
You can find Bestway User Manuals on www.bestwaycorp.com in the support section.
Where can I find the reset button on the Bestway spa heater?
Close Me
The reset button is located on the side of Bestway spa heater.
Where do I find the Serial Number?
Close Me
The serial numbers on our products are located in various positions and come in different formats. Please consult the provided guide for details.
Related files
Which distribution network does the Bestway app support?
Close Me
The device only supports distributing 2.4G network and does not support 5G network.
Which is the function of the safety valve located on the side wall of the liner, next to the connections of the heater?
Close Me
The safety valve keeps the inner pressure at the standard level: when the temperature is too high, the inner pressure of the liner will increase so, the safety valve will start its function to reduce the air pressure and to stop until the inner pressure reaches a standard level.
Which versions of Android and iOS systems does the Bestway app support?
Close Me
This app supports Android 11.0 version and above or iOS 14.0 and above.
Why does the air massage function shut off after 30 minutes of operation?
Close Me
Bestway's spa heater has a power saving function and a 30 minute "auto shut-off" for the massage system. To restart the massage function, push the massage button again.
IMPORTANT: the control panel will lock after five minutes without operation. Push the lock/unlock button to restart normal operation of the control panel.
Why does the pump show the message END on the control panel?
Close Me
After 72 hours of filtration, the pump will hibernate and flash “End” with the current water temperature. When the pump is hibernating, both the heating and the water filter functions are disabled. To reactivate the pump, press the lock/unlock button for 3 seconds.
Maintenance
Can I leave the spa in the sun?
Close Me
You can leave the spa in the sun, but be sure that you are using the cover when the spa is not in use.
Using the spa cover to avoid damage to the top surface of the spa pool:
The material of the spa liner is PVC, and inside the chamber, there is the air. In the sun, the PVC can become soft and increase the air pressure. This can cause deformation of the top ring. Using the top cover will avoid this situation. To inflate the spa, wait until the evening when the temperature is low. These simple operations will improve the life of your spa.
Using the spa cover to improve the quality of the water:
The spa cover prevents the water from being contaminated by the external dust.
Can I use salt water?
Close Me
Do not use saltwater to fill the pool. The salt can damage the internal component and the surface of the material if used in high percentage. The safe concentration of salt that can be used in the spa water is 3000 ppm (3gr per liter of water). If the percentage of salt exceeds this concentration, the water must be changed in order to avoid damage to the internal mechanical part of the spa pump.
How can I clean the housing and filter cartridge in my spa?
Close Me
To clean the housing and the filter cartridge, follow the below steps:
1. Switch off all functions of the spa, such as filtration and heating.
2. Unscrew the filter set inside the spa, and open the filter set outside of the spa, in order to be sure that when you open the filter set the debris inside doesn't fall into the spa.
3. Take out the filter cartridge and rinse it out with a garden hose and put it back in the filter housing to reuse it.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
How can I dry my Spa Pump (Air jet and Hydro jet)?
Close Me
1. Reverse the pump on the side of the connection, in order to eliminate all water inside
2. Attach the inflation hose to the Spa Pump
3. Plug into a wall socket and activate the PRCD/RCD/GFCI
4. Hold the on/off button for three seconds to activate the control panel
5. Insert the inflation hose in one of the water pipes (for the correct pipe, watch the related troubleshooting video)
6. Activate the massage function for 2 minutes (increase the time if necessary)
How can I remove the filter housing?
Close Me
Remove the filter housing inside the spa following these steps:
First step: switch off all of the functions.
Second step: using two hands, unscrew the filter housing from inside the spa pool.
IMPORTANT: remove quickly from the pool and open it far from the spa to avoid debris back into the water.
How do I add air to my liner when the spa is full of water?
Close Me
1. Unplug the spa pump
2. Remove the filter set and apply the stoppers to prevent the water from flowing out
3. Detach the spa pump from the liner
4. Connect the inflation hose to add air in the liner
How do I backwash? (Air jet and Hydro jet)
Close Me
Before winterizing the spa, it is better to perform a backwash of the internal pipes. The operation is very easy and takes a few minutes. Follow these steps to perform the back wash on your spa pump:
1. Detach the spa from the liner
2. Insert a garden hose to the upper small connection
3. Start the water with low pressure and backwash for two minutes
This operation will eliminate all residual dust deposits inside the pipe from the chemical or limestone present in your water.
IMPORTANT: don't perform the backwash into the big connection that is the AIR INLET. The pressure of the water can damage the gasket and the AIR PUMP.
How do I clean the PVC surface of the spa?
Close Me
1. Get ready to clean with gloves and gentle detergent
2. Wet the parts that need to be cleaned with a hose
3. Pour an appropriate amount of gentle detergent on the gloves and carefully scrub the dirty parts
4. Rinse with water after cleaning
How do I keep water clean?
Close Me
Bestway Spas are equipped with a filtration system including a cartridge. When activating the filtration function, the water passes through the cartridge which traps the debris. So, it’s important to keep it clean; it’s enough to remove it from the filter set and wash it with tap water. The cleaning frequency may vary depending on the use of the inflatable whirlpool and the water quality.
The filtration system removes all debris from the water, but to keep water clean, it is also necessary to perform the correct chemical treatment, using specific products, as chlorine, pH + / pH– and Antialgae.
The ideal values for a correct chemical balance of the water are as follows:
-the pH should be between 7,4 - 7,6
-the free chlorine should be between 1ppm and 3ppm
To verify these values, use the specific strips. This operation should be repeated periodically, depending on the frequency of use of the Spa and the outside temperature.
The cleaning of the bottom of the Spa must be done with dedicated vacuum cleaners which allow the removal of the debris deposited on the bottom of the liner, which couldn’t be trapped by using the filtration function of the pump.
How do I repair the different material of the spa?
Close Me
Bestway's spas are produced with different material: PVC, Duraplus, and drop stitch material. The procedures to repair the materials are different. Follow the instructions on the instruction manual or the back of the provided repair patch.
How often should I change the water?
Close Me
As per the international standards, the water without correct chemical performance should be changed about every 3 days. The advice is for safety reasons: if the customer performs the correct chemical treatment and the correct filtration time, the water can be used for long time. It depends on the frequency of use.
IMPORTANT: cover the pool liner with the cover and take a shower before using the products. Those will keep the water cleaner longer.
If I don't use the spa for 1 month, what can I do to keep water clean?
Close Me
It is recommended to empty the spa. If this is not possible, we advise to carry out a chemical treatment of the water to avoid the formation of algae. In addition, we recommend using the cover to prevent leaves or other types of debris from collecting on the surface.
Is it possible to eliminate the foam after several minutes of hydromassage?
Close Me
The foam could be caused by an incorrect chemical treatment of the water. It is recommended to use chemicals without the cover, deactivating the massage function and without people inside the spa.
Please refer to the user manual for more information about the chemical treatment.
Is it possible to program the spa to automatically filter every day?
How long should it be activated?
Close Me
It is not possible to set the automatic cycle to filtrate the water, as the filtration must be started manually. The filtration system can be activated from your mobile phone if your pump has the Wi-Fi function.
The filter set is difficult to unscrew from the spa wall, what can I do?
Close Me
Unscrew the filter set with two hands and apply strength evenly to unscrew.
The water is not clean even if I use the spa pump regularly. What can I do?
Close Me
To create the correct maintenance procedures for your water, follow these instructions:
1. Increase the filtration time.
2. Check the filter cartridge every day and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump alone cannot eliminate all the bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance. Check with your checmical dealer to get the correct quantity and type of chemicals to have the correct water maintenace.
What can I do if white flakes appear in the water?
Close Me
The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness.
If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What is the correct chemistry condition?
Close Me
Total Alkalinity: 80 - 120 ppm
pH: 7.4 - 7.6
Calcium Hardness: 200 - 400 ppm
Cyanuric Acid: 30 - 50 ppm
Free Available Chlorine: 2.0 - 4.0 ppm
What kind of chemicals should be used for water maintenance?
Close Me
Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
What should I do if my water turns green?
Close Me
If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.
When do I need to use the reset button on the side of the spa heater?
Close Me
The reset button is connected with a mechanical thermal switch that works when the water temperature in the spa is over 55 ℃ (131ºF), if the outside temperature is above 40, or the spa heater is exposed directly to sunlight. In case the thermal cut off intervenes, the display of the spa heater will show the alarm E08. This alarm can be reset following the below steps:
IMPORTANT: perform the following tests in a cooler time of the day.
First step: unplug the spa heater from the power outlet.
Second step: use a thin object to push the reset button (it is not necessary press hard).
Third step: plug in the spa heater to a power outlet and reset the PRCD.
Fourth step: push the heating function. If the situation is resolved, the display will not show the E08 alarm.
IMPORTANT: if the outside temperature remains over 40 or the spa heater still remains under sunlight, it will be necessary to perform the above steps everyday.
Why is the water turning white?
Close Me
If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.
Recently Viewed
Declaration of Conformity
Manual
| Manual | Language |
|---|---|
ColorJet LED light Manual_EU.pdf
|
Arabic,Bulgarian,Croatian,Czech,Danish,Dutch,English,Estonian,Finnish,French,German,Greek,Hungarian,Italian,Latvian,Lithuanian,Norwegian,Polish,Portuguese,Romanian,Russian,Serbian,Slovak,Slovenian,Spanish,Swedish,Turkish |
|
Spa Wi-Fi Instruction Leaflet.pdf
|
Arabic,Bulgarian,Croatian,Czech,Danish,Dutch,English,Estonian,Finnish,French,German,Greek,Hungarian,Italian,Latvian,Lithuanian,Norwegian,Polish,Portuguese,Romanian,Russian,Serbian,Slovak,Slovenian,Spanish,Swedish,Turkish |
|
Spa Promotional Leaflet.pdf
|
Arabic,Bulgarian,Croatian,Czech,Danish,Dutch,English,Estonian,Finnish,French,German,Greek,Hungarian,Italian,Latvian,Lithuanian,Norwegian,Polish,Portuguese,Romanian,Russian,Serbian,Slovak,Slovenian,Spanish,Swedish,Turkish |
|
HydroJet Pro™ Spa Manual.pdf
|
Arabic,Bulgarian,Croatian,Czech,Danish,Dutch,English,Estonian,Finnish,French,German,Greek,Hungarian,Italian,Latvian,Lithuanian,Norwegian,Polish,Portuguese,Romanian,Russian,Serbian,Slovak,Slovenian,Spanish,Swedish,Turkish |
